Insurance Policy

If you have dental insurance and would like us to file your claim, be sure to include all the necessary information when filling out your patient registration form. We will contact your insurance prior to your appointment to obtain an outline of your benefits, such as, plan maximums, amounts used and percentages of coverage. Any information we receive prior to your appointment is strictly an estimate and can change based on the available maximum at the time of your treatment.

Our insurance coordinator deals with many different insurance companies. Some companies offer many different dental and medical plans. These companies can change benefits, co-pays and deductibles many times throughout the year. We do our best to provide you with accurate coverage estimates based on information available to us. At times, it is almost impossible to accurately estimate our patients’ insurance co-payment. Many insurance companies will not give out fees until after the treatment is completed. Dealing with these companies can be difficult and time consuming. As a courtesy, we ask that you keep us informed of any change to your insurance. It is important that all information about you and your insurance is current.

Although we will gladly file your claim on your behalf, you may wish to submit the claim yourself. In general, insurers process claims filed directly by patients faster than those filed by the service providers (dental offices).

Further, most dental insurance policies are limited and often only pay for a portion of the procedure(s) that may need to be done.

We will bill your carrier as long as you are receiving treatment here. However, personal monthly payments are still required to keep your account current. Insurance payments can take 45-60 days to reach us due to the complexity of the types of services we perform and the nature of the insurance industry.

If your insurance does not pay within 60 days, it is your responsibility to pay off the balance and be reimbursed by us as those payments arrive in our office. Please monitor your statements for claims pending and call your carrier with any questions that you may have. Ultimately, you are responsible for any fees your carrier declines to pay.

We will help in negotiating a disputed claim along with your help. Insurance reimbursement is a contract between you, your employer and your carrier, and you are responsible for the payment of your account within the limits of our financial policy.